Privacy Policy

Introduction

Welcome to Hear and Heal Clinic. We are committed to protecting the privacy and confidentiality of our clients. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. Information We Collect

Personal Information: We collect personal information that you provide to us directly, such as your name, address, email, phone number, date of birth, and payment information. Health Information: We collect health-related information necessary for providing our services, including medical history, treatment plans, and session notes. Usage Data: We may collect information about how you interact with our website, including IP address, browser type, pages visited, and the date and time of your visit.

2. How We Use Your Information

To Provide Services: We use your personal and health information to provide mental health and wellness services, including scheduling appointments and developing treatment plans. Communication: We may use your contact information to send appointment reminders, respond to inquiries, and provide information about our services. Billing and Payments: We use your payment information to process transactions and manage billing. Improvement: We use usage data to improve our website and services.

3. Information Sharing and Disclosure

With Your Consent: We may share your information with third parties if you have given us your explicit consent. Service Providers: We may share your information with third-party service providers who assist us in operating our clinic and providing services, such as payment processors and IT support. Legal Requirements: We may disclose your information if required by law, such as in response to a subpoena or court order, or to protect our rights and safety and that of our clients and others.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal and health information from unauthorized access, use, or disclosure. Despite these measures, no system can guarantee absolute security.

5. Data Retention

We retain your personal and health information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

6. Your Rights

Access: You have the right to request access to the personal information we hold about you.

You have the right to request correction of any inaccurate or incomplete information.

Deletion: You have the right to request the deletion of your personal information, subject to certain legal restrictions.

Objection: You have the right to object to the processing of your personal information in certain circumstances.

7. Children's Privacy

Our services are intended for individuals over the age of 18. We do not knowingly collect personal information from children under 18 without parental consent.

8. Changes to This Privacy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the date at the top of this page.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Email: info@hearandhead.ai

Phone: +919886844446

Address: Please enter the full address

Our Cancellation Policy.

1. General Policy

We understand that sometimes unforeseen circumstances may require you to cancel or reschedule your appointment. We request that you provide at least 24 hours' notice if you need to cancel or reschedule.

2. Notice Period

Cancellations or rescheduling must be made at least 24 hours before your scheduled appointment time. This allows us to offer the appointment slot to another client in need of our services.

3. Cancellation Fee

If you cancel or reschedule your appointment with less than 24 hours' notice, you may be charged a cancellation fee equivalent to 50% of the session cost.

4. No-Show Policy

If you do not attend your scheduled appointment and fail to notify us, you will be considered a "no-show." No-shows will incur a fee equivalent to 100% of the session cost.

5. Repeated Cancellations

    Clients who frequently cancel or reschedule appointments with less than 24 hours' notice may be asked to prepay for future sessions or may have their booking privileges reviewed.

6. Emergency Cancellations

We understand that emergencies and sudden illnesses can happen. Please contact us as soon as possible if an emergency arises, and we will handle such situations on a case-by-case basis.

7. How to Cancel or Reschedule

To cancel or reschedule your appointment, please call us at +91988644446 or email us at info@hearandheal.ai You may also use our online booking system to make changes to your appointment.

8. Confirmation of Cancellation

After you cancel or reschedule your appointment, you will receive a confirmation email or text. If you do not receive confirmation, please contact us to ensure your request has been processed.

9. Late Arrivals

If you arrive late for your appointment, your session may be shortened to ensure the next client’s appointment starts on time. The full session fee will still apply.

10. Prepaid Sessions

If you have prepaid for your sessions and cancel with appropriate notice, your payment will be applied to your rescheduled appointment. If you cancel with less than 24 hours' notice, the cancellation fee will be deducted from your prepaid amount.

11. Group Sessions and Workshops

For group sessions and workshops, cancellations must be made at least 48 hours in advance. Late cancellations or no-shows will result in forfeiture of the session fee.

12. Policy Changes

We reserve the right to modify this cancellation policy at any time. Changes will be communicated via email and posted on our website.